 PERFORMANCE |  EXCELLENCE ALL-IN | ||
Assistance technique mondiale | Assistance totale en France, Europe, Maroc et Tunisie+ un bonus assistance technique mondiale. | ||
Assistance diagnostic and troubleshooting by telephone with online technicians specialized in motorhomes. The technician carries out a precise diagnosis of the breakdown (carrier, cell and equipment) which makes it possible to define either a remote repair or an appointment with the after-sales service closest to the place of the breakdown. |  | | |
| Research and make appointments with after-sales services. | | | |
| Taking care of and research for a repaircentre in case of unavailability of an after-sales service (interventions concerning the carrier, the cell and the equipment). | | | |
| In the event of a mechanical breakdown, if you wish, we will take the steps for you so that you are taken care of and repaired by the carrier's assistance guarantee. | | | |
| Research for a repaircentre who agrees to accommodate your motorhome and your passengers for the duration of the repair. | | | |
| Research and sending of spare parts (carrier/airframe/equipment)including shipping costs. | | | |
| Assistance in the use of your equipments and troubleshooting by a specialized technician by phone. | | | |
| Advice from a specialized technician to equip your motorhome according to your use. | | | |
| Travel informations (formalities, itineraries, etc.) and practical informations (administrative or private procedures, etc.) | | | |
| Assistance to people in case of a breakdown, accident or theft of the motorhome (accommodation or repatriation to their home). According to conditions (available on request). | | ||
| Medical repatriation in the case of illness or injury. According to conditions (available on request). | | ||
| Coverage of hospitalization costs and medical expenses. | | ||
| Coverage of your transported pets (dogs and cats). | | ||
| Motorhome assistance | | ||
| On-site repair or towing without mileage excess in the case of an immobilizing mechanical breakdown (limit of 450 euros). | | ||
| Flat tyre assistance (dispatch of a technician with a limit of 150 euros). | | ||
| Abroad, coverage of storage costs (maximum one mounth) and advance of import taxes in the event of theft or destruction of your motorhome. | | ||
| Abroad, repatriation of your motorhome to England. | | ||
From €1.98 / week* | From €2.72 / week* |
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FAQs
Unique motorhome assistance
Star Mobile Services offers you a one-of-a-kind service: 24/7 Remote RV Assistance, anywhere in the world! Our technicians, true motorhome experts, reassure you and help you out remotely.
Whether you are a new motorhome owner who requires assistance with the use of the specific equipment of his vehicle, or a more experienced traveler faced with an engine breakdown, Star Mobil Services is at your disposal. Our team answers all questions and reassures you. We are able to offer you, remotely, the correct diagnosis and help you out, whatever the brand, model or age of your motorhome.
Our technicians, who are regularly trained, can assist you with any type of breakdown, whether mechanical (battery, dead engine, fuse out of service), or concerning the passenger compartment and its equipment (satellite antenna breakdown, refrigerator out of service, skylight that no longer opens, water leaks, electrical failures, etc.). Don't let a breakdown ruin your vacation anymore, Star Mobil Services stays by your side throughout the journey!